Delivery times begin two business days after the order is placed.
You will receive an e-mail containing your tracking number once your package has been shipped from our New York location. Visit the track your order section to check the most up-to-date status of your order.
Make sure merchandise is in the same condition in which it was delivered, and with tags attached. You can return or exchange one or more items within 20 days of the delivery date.
Returning is easy. Simply:
- Return via your favorite carrier within 20-days of delivery, or…
- Request a return label from us ($5.95) will be deducted from refund, unless we made an error in shipment
- Print label Contact our courier to arrange pick-up.
- A refund or exchange will be provided within 7-days of return receipt.
Please note: Promotional and sale items are excluded from returns.Have questions? Feel free to contact customer care at [email protected] or call us at 877.770.YBFF.
You can check the status of your return or exchange at any time in MYBFF.